Terms of service

This Privacy Policy describes how Mokiva collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

1. INFORMATION WE COLLECT

When you interact with our Site, we collect certain personal information depending on your interaction:

  • Order Information: When you make or attempt to make a purchase, we collect your name, billing address, shipping address, payment information (including credit/debit card numbers processed securely via third-party processors), email address, and phone number.

  • Customer Support Information: Communications and inquiries you send to us, including your contact details, order history, and photos/videos submitted for customer service evaluations.

  • Device & Browsing Information: When you access the Site, we automatically collect information about your device, including your web browser, IP address, time zone, cookies installed on your device, search terms, and how you interact with the Site.

2. HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information to provide our Services to you, which includes:

  • Processing and fulfilling orders, shipping products, and managing payments.

  • Communicating with you regarding order confirmations, updates, tracking information, and customer care inquiries.

  • Screening orders for potential risk or fraud.

  • Improving, testing, and optimizing our store performance, product offerings, and user experience.

  • Complying with applicable laws, legal obligations, and regulations.

3. SHARING YOUR PERSONAL INFORMATION

We share your personal information with third parties to help us operate our business, process orders, and fulfill our contracts with you:

  • Shopify: Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you. Shopify processes your data in accordance with their privacy policy.

  • Payment Processors: We use secure payment gateways (such as Shopify Payments and Stripe) to process your payment transactions. We do not store or capture full credit card numbers on our local servers.

  • Fulfillment & Shipping Carriers: We share your delivery details with third-party logistics providers, courier services, and suppliers to deliver packages directly to your destination.

  • Legal Compliance: We may share your information to comply with applicable laws, respond to a subpoena, search warrant, or other lawful request for information we receive, or to protect our legal rights.

4. COOKIES AND TRACKING TECHNOLOGIES

We use cookies, web beacons, and similar tracking technologies to power and improve our Site, remember your preferences, keep track of items in your shopping cart, and evaluate user behavior.

You can configure your browser to decline cookies, though some features or functionality of our Site may not work properly as a result.

5. INTERNATIONAL DATA TRANSFERS

Please note that your personal information may be transferred, stored, and processed outside of your country of residence, including in the United States and other jurisdictions where our service providers and hosting servers operate. We ensure that appropriate safeguards are maintained to protect your personal data in accordance with this policy.

6. YOUR RIGHTS (EEA, UK, AND CALIFORNIA RESIDENTS)

Depending on where you reside, you have certain rights regarding your personal information under applicable data protection laws (such as the GDPR or CCPA):

  • Right to Access: You may request access to the personal data we hold about you.

  • Right to Rectification: You may request correction of inaccurate or incomplete information.

  • Right to Erasure ("Right to be Forgotten"): You may request that we delete your personal information, subject to certain legal exceptions (e.g., tax, audit, and fraud prevention obligations).

  • Right to Restrict or Object to Processing: You have the right to request restriction of or object to our processing of your personal information.

  • Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise any of these rights, please contact us directly at the email address provided below.

7. DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information, or as strictly necessary to comply with accounting, tax, and legal obligations.

8. MINORS

The Site is not intended for individuals under the age of majority in their jurisdiction. We do not intentionally or knowingly collect personal information from children. If you believe your child has provided us with personal information, please contact us immediately so we can promptly delete it.

9. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time in order to reflect changes to our operational practices, new features, or for other legal and regulatory reasons. Any changes will be posted on this page with an updated revision date.

10. CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint or exercise your rights, please contact us:

  • Email: soportecliente444@gmail.com