Shipping policy

Thank you for shopping with us! Below are the terms and conditions that constitute our Shipping Policy.

All orders are prepared and processed within 2 to 4 business days (Monday through Friday, excluding weekends and holidays).
You will receive an automated email confirmation once your order is placed, followed by a second notification containing your tracking details once your package has been shipped.

Once processed and handed over to our shipping carriers, delivery usually takes around 10 to 12 business days to arrive at your door.
Please note that total delivery time equals Processing Time (2–4 business days) + Shipping Transit Time (10–12 business days).
Delivery timeframes are estimates and may occasionally experience slight delays due to international carrier schedules, customs clearance inspections, severe weather conditions, or peak holiday logistics.

Once your package has shipped, you will receive a shipping confirmation email containing a tracking number.
Please allow 24 to 48 hours for tracking details and carrier status updates to appear active in the carrier's system.

We ship internationally to pet lovers worldwide.
International orders may be subject to local import taxes, customs duties, and brokerage fees levied by the destination country once the shipment arrives.
Customers are solely responsible for any applicable customs, duties, or local taxes. We have no control over these government charges and cannot predict their amounts.

Address Accuracy: Please carefully double-check your shipping address during checkout. We cannot modify the delivery destination once an order has been processed and shipped.
Returned Packages: If a package is returned to our warehouse due to an incorrect/incomplete address provided by the customer or failure to collect the package from a local postal hub, re-shipping fees will be the customer’s responsibility.
Lost or Stolen Packages: We are not responsible for packages confirmed as successfully delivered by the carrier to the shipping address provided at checkout. If your tracking indicates delivery but you cannot locate your package, please check with household members, neighbors, or your local delivery driver before reaching out.

If you have any questions about your order transit or shipping status, our support team is here to assist you:

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